Shipping policy
1. Processing Times
Orders are normally processed and dispatched within 1–3 business days (Monday–Friday, excluding U.S. public holidays). Processing time begins after your order has been placed and payment has been confirmed. It does not include delivery time.
During sales, holidays, or other busy periods, processing may take longer. If there is a significant delay with your order, we will contact you using the email address provided at checkout.
Orders placed after 2:00 p.m. Eastern Time may begin processing on the following business day.
2. Delivery Options and Estimated Times
The shipping options available for your order will be displayed at checkout. For eligible deliveries within the United States, VEXORIO offers:
| Service | Estimated transit time after dispatch | Notes |
|---|---|---|
| Standard Delivery | Approximately 3–5 days | Available for eligible U.S. orders |
| Express Delivery | Approximately 1–2 days | Available for eligible U.S. orders |
For eligible international orders, available carrier services and their estimated delivery times are shown at checkout. Options may vary by destination and order contents.
Delivery times are estimates, not guarantees. They begin when an order is dispatched, not when it is placed. Carrier delays, weather, holidays, customs processing, and remote destinations may affect delivery.
3. Shipping Costs
Shipping charges are calculated and displayed at checkout before you place your order. The amount may depend on the delivery address, order contents, and shipping option selected.
For U.S. orders, the Store currently has Standard and Express rates configured. A free Standard option may appear when an order meets its applicable checkout conditions. Please rely on the options and final price displayed for your order at checkout rather than assuming that every order qualifies for free shipping.
International shipping prices, where available, are determined by the options presented at checkout. Any additional charges displayed during checkout will be shown before you complete your purchase.
4. Order Tracking
When tracking information is available for your shipment, it will be provided in a shipping update. You can use the carrier’s tracking link to check your parcel’s progress.
If you have a question about tracking, contact info@vexorio.com and include your order number.
5. Delivery Address
Please check your name, delivery address, and contact information carefully before placing your order. If you notice an error, contact us as soon as possible at info@vexorio.com.
We will try to help with an address correction when possible, but we cannot guarantee changes after an order has been processed or dispatched.
6. International Delivery and Customs
International delivery is available only when a shipping option is offered for your destination and order at checkout. International shipments may be delayed by customs processing or local carrier procedures.
Import duties, taxes, and other charges may apply under the destination country’s rules. Please check the applicable requirements before ordering.
7. Delivery Problems
If your order is delayed, marked as delivered but cannot be found, or arrives damaged, contact us at info@vexorio.com with your order number and any relevant tracking details. We will review the available information and help you with the next steps.
8. Contact Us
For questions about shipping or delivery:
VEXORIO
120 Woods Dr
West Union, SC 29696
United States
Email: info@vexorio.com
Phone: 219-841-1872