Privacy policy

 

VEXORIO operates the website vexorio.store (the “Store”). This Privacy Policy explains how we collect, use, and disclose personal information when you visit our Store, place an order, contact us, or otherwise use our services. Our Store is powered by Shopify, which helps us provide our online shopping experience.

Please read this policy carefully. The information we process may vary depending on how you interact with us, the features you use, and where you live.

Information We Collect

When you browse the Store or make a purchase, we may collect information needed to provide our services, including:

  • Contact and delivery information, such as your name, email address, phone number, billing address, and shipping address.
  • Order and transaction information, such as the products you purchase, your order history, payment confirmation, and any returns or refunds.
  • Account information, if you create an account, such as your login details and preferences.
  • Communications, including the information you provide when you contact us about an order, product, return, or other question.
  • Device and usage information, such as your IP address, browser, device details, and information about how you interact with the Store.

Payment information is processed as needed to complete transactions through our payment providers. The information available to VEXORIO depends on the payment method and provider used.

How We Collect Information

We receive information directly from you when you place an order, create an account, subscribe to communications, or contact us. Some information is collected automatically when you use the Store, including through cookies and similar technologies. We may also receive information from Shopify, payment providers, delivery providers, and other service providers involved in operating the Store.

How We Use Your Information

We may use personal information to:

  • Process payments, fulfill orders, and arrange delivery.
  • Send order confirmations, shipping updates, and other service messages.
  • Respond to questions and provide customer support.
  • Handle returns, refunds, and other order-related requests.
  • Maintain and improve the Store and understand how customers use it.
  • Protect the Store, our customers, and our business against fraud or misuse.
  • Send marketing communications where permitted, subject to your communication preferences.
  • Comply with applicable laws and enforce our terms and policies.

Cookies and Similar Technologies

Our Store may use cookies and similar technologies to support essential functions, remember preferences, understand Store performance, and support advertising where applicable. The cookies used may depend on your location, your settings, and the services active on the Store.

You can manage certain cookies through your browser settings and, where available, the privacy choices presented on the Store. Blocking some cookies may affect how parts of the Store work.

When We Share Information

We may share personal information with service providers when needed to operate our business. These may include Shopify, payment processors, shipping and fulfillment providers, customer support providers, and providers that help us maintain or analyze the Store.

We may also disclose information when you ask us to, when required by law, or when necessary to protect the rights and safety of our customers, our business, or others. If we use advertising or marketing partners, information may be shared with them as described in the privacy choices available on the Store and as permitted by applicable law.

We do not treat your decision to exercise a privacy right as a reason to deny you ordinary customer service.

Shopify’s Role

Our Store is powered by Shopify. Information you provide when using the Store may be processed by Shopify to provide and improve its services. Shopify may also process information under its own privacy terms for certain features. You can learn more through the Shopify Consumer Privacy Policy and the Shopify Privacy Portal.

Marketing Choices

If you receive promotional emails from us, you can unsubscribe using the link in those emails. Unsubscribing from marketing does not prevent us from sending necessary messages about your orders or account.

Depending on where you live, you may also have choices about how your information is used for targeted advertising. Where applicable, you can use the privacy controls provided on our Store or contact us using the details below.

Data Security and Retention

We take reasonable steps to protect personal information, but no website or method of transmission can be guaranteed to be completely secure. We retain information for as long as reasonably needed to provide our services, maintain business records, resolve disputes, comply with legal obligations, and enforce our policies.

Your Privacy Rights

Depending on where you live, you may have the right to request access to, correction of, or deletion of your personal information. You may also have rights relating to data portability, certain uses of your information, or targeted advertising.

These rights are subject to applicable law and may have exceptions. We may need to verify your identity before completing a request. To make a request, contact us at info@vexorio.com. You can also review the privacy choices available on our Store.

Children’s Privacy

The Store is not intended for children, and we do not knowingly collect personal information from children in violation of applicable law. If you believe a child has provided us with personal information, please contact us so we can review the request.

International Processing

Shopify and other providers that support our Store may process information in countries other than the country where you live. Where required, transfers of personal information will be handled in accordance with applicable data protection laws.

Third-Party Websites

Our Store may contain links to websites or services operated by others. Their privacy practices are governed by their own policies, not this one. We encourage you to review their policies before providing them with information.

Changes to This Policy

We may update this Privacy Policy to reflect changes to the Store, our practices, or legal requirements. When we do, we will post the updated version here and revise the “Last updated” date.

Contact Us

For questions about this Privacy Policy or to make a privacy request, contact:

VEXORIO
120 Woods Dr
West Union, SC 29696
United States
Email: info@vexorio.com
Phone: 219-841-1872